Refund Policy - In all the below cases, the products will be returned to us either through our courier partner or to our delivery executive depending on the delivery location. The pickup for which will be scheduled by us.

What if delivery of the order is delayed beyond the given timeline?

  • Chennai orders: Order will be arranged for delivery the very next day. If it gets delayed more than 3 days from the shipping policy, order amount will be refunded as loyalty points. 
  • Non-Chennai orders: Only the dispatch date can be assured by sweetkaramcoffee.in. The issue will be raised with our courier partner and delivery will be arranged as soon as possible. Refunds for Non Chennai Orders will be decided depending on the products shelf life. Refunds will be given only as loyalty points.

What if the product is out of stock? Information will be provided about the same and the product amount will be refunded as loyalty points.

How will I get my refund?  Refunds related to any order will be evaluated and will be issued as loyalty points which can be redeemed as store credit to place the subsequent order. 

What if the items I have received are damaged? Damages will be verified based on photographs of corresponding products shared by you. Based on the evaluation, the refund will be issued as loyalty points. 

Is it possible for me to get the money refunded? No, the refund will only be issued as loyalty points. 

What if an item is missed out? You will be notified well in advance regarding the missed out products. Apart from this, if there is a discrepancy in the order, it will be verified with the photographs of the products received against the photograph of the physical invoice attached along with your order. Missed out products will be reshipped or equivalent amount will be issued as loyalty points only.

What if I have a quality complaint? The details regarding the quality complaint must be explained clearly to our customer support executive and equivalent amount will be issued as reward points only, all these are completely up-to management decision.

How long will it take for me to get my refund? Anywhere between 3-5 business days from the date of delivery. 

How long do I have to report a complaint regarding a product? Any complaint needs to be raised within 24 hours from the date of delivery.