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Shipping Charges

Free shipping on eligible prepaid orders above ₹499.

  • Prepaid Orders / Online Payments: Free shipping is available on orders above ₹499. A shipping fee of ₹49 applies to orders below ₹499. For North-East and South Zone deliveries, a shipping fee of ₹75 will be applicable.
  • Cash on Delivery Orders: A standard shipping charge of ₹39 applies to all COD orders.
  • Bulk Orders: For bulk orders worth ₹5,000 or more, please contact our Customer Support team. Additional shipping charges may apply depending on the delivery location.
Shipping Information

Shipping Policy

1 Do you offer shipping across India?

Yes, we ship across India. We also ship to several major international destinations.

2 When will my order be delivered?

🚚 Our Standard Delivery Timelines
City Payment Mode Orders Placed Before 2:00 PM Orders Placed After 2:00 PM
Chennai Prepaid 12–24 hours 24–48 hours
COD More than 24 hours More than 48 hours
Bangalore Prepaid 24–48 hours Delivery by the 3rd day
COD More than 48 hours After the 3rd day
Mumbai Prepaid 24–48 hours Delivery by the 3rd day
COD More than 48 hours Delivery within 4–5 days
Other Metro Cities 3–5 days from dispatch
Rest of India 4–6 days from dispatch
Please note: The estimated delivery timeline is displayed against each order. While we make every effort to deliver products within the specified timeframe, delays may occur due to product availability, festive seasons, courier delays or other unforeseen circumstances. These factors are continuously monitored to minimise delays.

3 How will my order be delivered?

  • Deliveries within Chennai: Orders will be delivered by our delivery executives or last-mile delivery partners.
  • Deliveries within Bangalore: Orders will be delivered by our last-mile delivery partners.
  • Deliveries outside Chennai and Bangalore: We work with courier companies offering reliable services to deliver your order safely.

4 How will I receive information about my order delivery?

  • Chennai and Bangalore Orders: The customer will be contacted by our delivery team before the order is dispatched.
  • Orders Outside Chennai and Bangalore: The customer will receive the AWB number at the registered email address. The order can be tracked using the tracking link included in the email. The courier partner may also contact the customer before delivery.

5 What happens if I am unavailable at the time of delivery?

  • Chennai Orders: Delivery will be rescheduled for the following day.
  • Orders Outside Chennai: Delivery will be rescheduled after discussion with our courier partner. The revised delivery date will be communicated to the customer.

6 What happens if an incorrect address or phone number is provided?

  • Chennai and Bangalore Orders: The address can be changed by contacting our customer support team or emailing care@sweetkaramcoffee.in .
  • Orders Outside Chennai and Bangalore:
    • Before Dispatch: The address can be changed by contacting our customer support team or emailing care@sweetkaramcoffee.in .
    • After Dispatch: Only the address line may be changed, subject to courier partner approval. Please contact our customer support team or email care@sweetkaramcoffee.in .

7 What is the procedure for cancelling an order?

An order can be cancelled by contacting our customer support team. Cancellation requests must be raised within two hours of placing the order.

8 Can I request Proof of Delivery?

Yes. Proof of Delivery will be provided within two days of the request.

Important: Proof of Delivery is available only for three days from the date of delivery.

9 What happens during a national holiday?

Orders will not be processed or dispatched during national holidays.

Returns and Refunds

Refund Policy

Important Note

In all applicable cases mentioned below, the products may be returned to us through our courier partner or handed over to our delivery executive, depending on the delivery location. The product pickup will be scheduled by our team.

1 What happens if delivery is delayed beyond the given timeline?

  • Chennai Orders: The order will be arranged for delivery on the second business day. If delivery is delayed beyond that, the order amount will be refunded as loyalty points.
  • Orders Outside Chennai: Sweet Karam Coffee can assure only the dispatch date. If delivery exceeds the mentioned timeline, the issue will be raised with the courier partner and delivery will be arranged within 24–48 hours. If the order is delayed further, a reshipment will be processed.

2 What happens if a product is out of stock?

The customer will be informed, and the amount paid for the unavailable product will be refunded as loyalty points.

3 How will I receive my refund?

Refund requests related to an order will be evaluated. Approved refunds will be issued as loyalty points, which can be redeemed as store credit on a subsequent order.

4 What happens if the products I receive are damaged?

Damage claims will be verified based on photographs of the affected products shared by the customer. After evaluation, an approved refund will be issued as loyalty points.

5 Can I receive the refund in my original payment method?

No. Approved refunds will be issued only as loyalty points.

6 What happens if an item is missing from my order?

You will be notified in advance if any product is unavailable or excluded from the shipment. In case of any other discrepancy, the complaint will be verified using photographs of the products received and the physical invoice included with the order.

7 What happens if I have a quality complaint?

The quality concern must be clearly explained to our customer support executive. Any refund or resolution will be subject to evaluation and management approval.

8 How long will it take to receive my refund?

Approved refunds will generally be processed within 48–72 business hours from the date of delivery.

9 How long do I have to report a product complaint?

Any complaint must be raised within 24 hours from the date of delivery.