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SHIPPING, REFUND & DELIVERY POLICY

Free Shipping for the orders on or above ₹499/-.
Flat ₹49 will be charged for the orders on or below ₹498

Shipping & Delivery Policies

Yes, all orders above Rs.499 are eligible for Free Shipping

Flat Rs.49 will be charged for the orders on or below Rs.49

Yes, we ship across India

CHENNAI ORDERS:

Our own delivery executives will deliver your order for orders within Chennai in  Sweet Karam Coffee signature bag.

BENGALURU ORDERS:

Order will be delivered by our Last mile delivery partner for orders within Bangalore in Sweet Karam Coffee signature bag.

NON CHENNAI/BENGALURU ORDERS:

Courier companies offering the best services are roped in to deliver your products safely

Estimated delivery is given against each order.

While sincere efforts are being made to deliver the products within the given time frame, factors like availability, festive seasons, courier delays are bound to happen.

These factors are constantly monitored to keep any inordinate delays under control. Click Here for your location expected delivery timeline.

CHENNAI / BENGALURU ORDERS : 

You will be called by our rider partners before delivery

NON CHENNAI / BENGALURU ORDERS : 

You will receive the AWB No. at the registered email ID using which the tracking can be done using the tracking link attached to the email. The courier partner will get in touch with you prior to the delivery.

CHENNAI / BENGALURU ORDERS:

Delivery will be rescheduled again the very next day.

NON CHENNAI ORDERS:

Delivery will be rescheduled again after discussions with our courier partner and the rescheduled date will be provided.

Please contact our customer support for any change related to your order.

Cancellation of order can be done by calling our customer support number. However, cancellation of order can only be done within two hours of order time.

Yes, Proof Of Delivery will be provided two days from the requested date. Note: Proof Of Delivery available only for 3days from the date of delivery.

All order timelines are exclusive of Sundays / National Holidays. Order will not be Processed or Dispatched during National Holidays / Sundays.

REFUND POLICY

In all the below cases, the products will be returned to us either through our courier partner or to our delivery executive depending on the delivery location. The pickup for which will be scheduled by us.

CHENNAI ORDERS:

Order will be arranged for delivery on the 2nd business day. If it gets delayed beyond that order amount will be refunded as loyalty points.

NON CHENNAI ORDERS:

Only the dispatch date can be assured by sweetkaramcoffee.in. With respect to delivery(please find our delivery timeline) if it is beyond the mentioned delivery time, the issue will be raised with our courier partner and delivery will be arranged in 24-48hrs. If it gets delayed further, reshipment will be processed.

Information will be provided about the same and the product amount will be refunded as loyalty points.

Refunds related to any order will be evaluated and will be issued as loyalty points which can be redeemed as store credit to place the subsequent order.

Damages will be verified based on photographs of corresponding products shared by you. Based on the evaluation, the refund will be issued as loyalty points.

No, the refund will only be issued as loyalty points.

You will be notified well in advance regarding the missed out products. Apart from this, if there is a discrepancy in the order, it will be verified with the photographs of the products received against the photograph of the physical invoice attached along with your order.

The details regarding the quality complaint must be explained clearly to our customer support executive and the refund is clearly subjected to the management’s decision.

Anywhere between 48-72 business hours from the date of Refund Finalization

Any complaint needs to be raised within 24 hours from the date of delivery.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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