Shipping Policy -
1) Do you have shipping across India?
Yes, we have shipping across India.
2) When will my order be delivered?
Estimated delivery is given against each order. While sincere efforts are being made to deliver the products within the given time frame, factors like availability, festive seasons, courier delays are bound to happen. These factors are constantly monitored to keep any inordinate delays under control. We maintaining the cut off time 14.00 Hrs every day, if you placed your order after 14.00 Hrs, it will be processed on 2nd day from the date of order. The orders which are placed after 14.00 Hrs on Friday it will be processed only on next business day. The expected delivery timelines are:
Chennai orders will be delivered in 1-2 business days. (Excluding the date of order)
Non-Chennai orders will be Dispatched in 1 business day and will be delivered in 5 business days. (from the order date)
3) How will my order be delivered?
Deliveries across Chennai & Bangalore -
Our own delivery executives will deliver your order for orders within Chennai.
Deliveries to other places EXCEPT Chennai & Bangalore -
Courier companies offering the best services are roped in to deliver your products safely for orders outside Chennai.
4) How will I get information regarding my order delivery?
Chennai order customer will be called by our delivery team prior to their order getting dispatched.
Non-Chennai order customer will receive the AWB No. at the registered email ID using which the tracking can be done using the tracking link attached to the email. The courier partner will get in touch with you prior to the delivery.
5) What if I am not available during the time of delivery?
Chennai orders: Delivery will be rescheduled again the very next day.
Non-Chennai orders: Delivery will be rescheduled again after discussions with our courier partner and the rescheduled date will be provided.
6) What happens if a wrong address or phone number is provided?
Chennai orders: Address can be changed by directly calling our customer support number or sending a mail to our official mail id
Non-Chennai orders: Additional cost of Rs.50 would be charged for changing the address or phone number as charged by the respective courier partner.
7) What is the procedure to cancel the order?
Cancellation of order can be done by calling our customer support number. However, cancellation of order can only be done within two hours of order time.
8) Can I request for a Proof Of Delivery (POD)?
Yes, Proof Of Delivery will be provided two days from the requested date.
9) What happens when there is National Holiday?
Orders will not be Processed or Dispatched during National Holidays.
Refund Policy -
NOTE:
In all the below cases, the products will be returned to us either through our courier partner or to our delivery executive depending on the delivery location. The pickup for which will be scheduled by us.
1) What if delivery of the order is delayed beyond the given timeline?
Chennai orders: Order will be arranged for delivery the very next day. If it gets delayed beyond that order amount will be refunded as loyalty points.
Non-Chennai orders: Only the dispatch date can be assured by sweetkaramcoffee.in. The issue will be raised with our courier partner and delivery will be arranged the very next day. Refunds for Non Chennai Orders will be decided depends respective to the products shelf life.
2) What if the product is out of stock?
Information will be provided about the same and the product amount will be refunded as loyalty points.
3) How will I get my refund?
Refunds related to any order will be evaluated and will be issued as loyalty points which can be redeemed as store credit to place the subsequent order.
4) What if the items I have received are damaged?
Damages will be verified based on photographs of corresponding products shared by you. Based on the evaluation, the refund will be issued as loyalty points.
5) Is it possible for me to get the money refunded?
No, the refund will only be issued as loyalty points.
6) What if an item is missed out?
You will be notified well in advance regarding the missed out products. Apart from this, if there is a discrepancy in the order, it will be verified with the photographs of the products received against the photograph of the physical invoice attached along with your order.
7) What if I have a quality complaint?
The details regarding the quality complaint must be explained clearly to our customer support executive and the refund is clearly subjected to the management’s decision.
8) How long will it take for me to get my refund?
Anywhere between 3-5 business days from the date of delivery.
9) How long do I have to report a complaint regarding a product?
Any complaint needs to be raised within 24 hours from the date of delivery.
